Refund policy

At Ruby Red Christmas, all sales are final. We accept exchanges for damaged products or if the incorrect item was shipped to you.

To start an exchange, you can contact us at sales@rubyredchristmas.com.au. To be eligible for an exchange, you must first email us within 2 days of delivery. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, you will be eligible to choose another item with the same price.

Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve.

You can always contact us for any questions at sales@rubyredchristmas.com.au.